OpsTeam Insights

Operations, unpacked.

Practical, candid writing on operating-model design, engineered operations, and how high-performing teams stay efficient at scale. No fluff — just the operational thinking we use every day with clients.

Featured6 July 202610 min read

The inverted T: why AI is flipping the skill premium upside down

For decades, the T-shaped professional was depth of execution plus breadth of knowledge. AI inverts this model: the vertical bar is now judgment, and the horizontal bar is orchestration. Execution depth is commoditised. Judgment depth is what's scarce.

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29 June 202610 min

The automation paradox: why efficiency gains create more work

Automate the easy 80% of a job and you don't get an easier job — you get a harder one. The work that remains is the work that resisted automation: judgment, exceptions, coordination. Here's why efficiency concentrates difficulty, and what it means for how you design roles and teams.

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